Checking for Expiring Conversations

Use this solution when you are checking for conversations that are due to expire within the next 4 weeks.

• Note that this is a 3 step process and you may need to come back to this task depending on the availability of the Devs(Zird) for step 1.

Steps

1. Contact the DEV team
   1. Email/Chat the Development Team - (currently -Zird) and ask him to produce a Super Admin Usage Overview report (for production) - excel spreadsheet
      
   2. Once you have received the report
      • Review all expiry dates, and highlight any that will expire in the next 4 weeks 
        
2. Email Sarah and Vince  
   1. Send the spreadsheet to Vince and Sarah
   2. Use the ticket template "Super Admin Usage Overview report - GenLearn"
      
   3. Ensure the report includes the upcoming expired conversation(highlighted)