Scenario Role-Play

Modified on Fri, 31 Oct at 9:12 PM

Scenario Role-Play is suitable for helping people practice a skill that takes multiple steps to do well. It's great for people who need to engage in a longer, immersive role-play to help mastery of specific skills.

When it can be used:

Your learning content focuses on principles, techniques or a framework for performing a specific skill - and it takes multiple steps to do these.
Your learners would benefit from the opportunity to practice this skill by engaging in an immersive scenario that is tailored to their work context, then receiving feedback at the end

Examples:

Principles of interest-based negotiation
Techniques for active listening
Applying the SBIAR model to positive feedback
Principles of assertive communication

How it works:

Learner is asked to share about their work context
Learner chooses from three scenarios tailored to their work
Learner interacts with an AI counterpart in a role-play and practices a specific skill
At the end of the role-play, the learner has the option to receive feedback on their performance

How you build it:

You describe the topic briefly (50 characters or less)
You define the key principles, steps or framework required to perform the skill well, then add this to the “Lesson Concepts” field. This should also include clear descriptions of the principles (1,000 characters or less).
You customise your audience (employees, managers, directors, or custom option)
You customise your difficulty level (beginner, intermediate, advanced, or custom option)

Worked Examples (Concise and Detailed):

Using concise descriptions can save time, but means the AI is more likely to draw on its training data when asking questions and providing feedback to the learner. This can work for areas that are less controversial or have an established knowledge base.

Using detailed descriptions means the AI is more likely to focus on the content you have provided when asking questions and providing feedback to the learner. This provides a more targeted experience that focuses on your training material.

Topic	Sample Lesson Concept
Interest-based negotiation	Separate people from the problem
	Focus on interests, not positions
	Invent options for mutual gain
	Insist on objective criteria
	Consider your best alternative to a negotiated agreement (BATNA)
Applying the SBIAR model to positive feedback	*Situation:* Start by clearly describing the situation where the observed behaviour occurred. (e.g. "during today’s client presentation")
	*Behaviour:* Identify the specific behaviour you observed without making personal judgments. (e.g. "you provided detailed data”)
	*Impact:* Explain the impact of the behaviour on the team, the project, or the organization (e.g. "this enhanced our credibility and built trust with our client")
	*Action:* Define the specific behavioural change required, ideally in collaboration with the feedback recipient as then they are more likely to take ownership and follow through. If they struggle, you might need to give more direct guidance (e.g. “going forward, please continue to include such comprehensive data in presentations”)
	*Request:* End by making a clear and effective request for the recipient to commit to the agreed-upon action.