Micro Scenarios: Integrated

Modified on Fri, 31 Oct at 9:12 PM

Micro Scenarios (Integrated) is suitable for learning that helps people practice a specific skill that can be done effectively in a single step. It is useful where learners would benefit from the opportunity to practice the same skill in different contexts tailored to their work context.


Where it can be used:

  • Your learning content focuses on principles, techniques or a framework for performing a specific skill - and it can be done effectively in a single step.
  • Your learners would benefit from the opportunity to practice this skill by engaging in a series of short scenarios tailored to their work context, receiving feedback on each interaction and at the end. 


Examples:

  • Delivering constructive criticism 
  • Responding assertively 
  • Defusing complaints 


How it works:

  1. Learner is asked to share about their work context 
  2. Learner is presented with a series of three short scenarios to practice a specific skill 
  3. Learner receives short feedback after each scenario, and has the option to receive more detailed feedback at the end of the activity 


How you build it:

  1. You describe the topic briefly (50 characters or less) 
  2. You define the key principles, steps or framework required to perform the skill well, then add this to the “Lesson Concepts” field. This information should include examples or descriptions of how to perform the skill well (1,500 characters or less). 
  3. You customise your audience (employees, managers, directors, or custom options) 




Worked Examples (Concise and Detailed):


Using concise descriptions can save time, but means the AI is more likely to draw on its training data when asking questions and providing feedback to the learner. This can work for areas that are less controversial or have an established knowledge base.


Using detailed descriptions means the AI is more likely to focus on the content you have provided when asking questions and providing feedback to the learner. This provides a more targeted experience that focuses on your training material. 



Topic

Sample Lesson Concept
Delivering constructive criticism Deliver face-to-face and in private 
Ask questions and listen 
Agree on the facts 
Criticise the behaviour, not the person 
Agree on a clear path for improvement 


Defusing complaints 

Defusing highly emotional complaints means you need to:

Manage your own emotions by pausing before you speak and taking deep breaths;

Acknowledge what the other person is saying without agreeing with them (e.g. I can see you are upset); 

Name the emotions and feelings you see; 

Once the person is calmer, try to move them towards options for change or solutions by asking what they really want. 

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