Character Scenario Role-Play

Character Scenario Role-Play helps people to practice how to deal with specific types of people who may have more complex or nuanced needs. 

When it can be used:

• Your learning content focuses on principles, techniques or a framework for performing a specific skill - and it takes multiple steps to do these.
• Your learners would benefit from the opportunity to practice dealing with a specific type of person in an immersive and challenging scenario tailored to their work context 

Examples:

• Selling to specific personas (e.g. avoidant) 
• Dealing with specific customer types (e.g. rude) 
• Managing difficult people (e.g. confrontational) 
• Challenging performance reviews (e.g. underperformers)

How it works:

1. Learner is asked to share about their work context, and how they interact with others 
2. Learner chooses from three scenarios tailored to their work 
3. Learner interacts with an AI counterpart designed to adopt a set of behaviours to practice a specific skill in a role-play 
4. At the end of the role-play, the learner has the option to receive feedback on their performance

How you build it:

1. You describe the topic briefly (50 characters or less) 
2. You customise your audience (employees, managers, directors, or custom option) 
3. You customise your context (interacting with colleagues, interacting with clients, managing people) 
4. You design your character: 
   1. Name the character descriptively (50 characters or less) 
   2. Define the character traits (500 characters or less) 
   3. Set the objective (50 characters or less) 
   4. Provide the strategies for dealing with the character (800 characters or less)

Worked Example: